HUB Introduction

The media coverage of large scale disasters over the last decade has reinforced awareness of the important role community organizations play in the preparedness, response and recovery phases of a disaster.  Images of residents performing search and rescue, mass feeding and supporting people sheltering in place has jump started a national conversation about creating strategies to prepare local organizations to assume these responsibilities in advance of future stress events.


The Empowered Communities Program’s Neighborhood HUB initiative supports neighborhoods as they create a local network of organizations that advances the community’s overall preparedness on a daily basis, as well as provides essential support to residents as they recover from a stressful event of any size.


Every resident of San Francisco is supported by a nearby network of community serving organizations that are committed to advancing their disaster preparedness as well as offer a safety net of support after a stress event of any size.



Create a system that empowers neighborhoods to activate a network of community-serving organizations that advance on a daily basis the overall preparedness of their community, and can create a culturally competent safety net for residents during and after times of stress.

Community Resilience Solution

San Francisco’s Empowered Communities Program (ECP) provides communities with the technical support to assume rightful ownership of their resilience.  By moving the community into a “recovery” state pre disaster, the ECP empowers neighborhoods to craft a culturally competent resilience action plans for the mitigation, preparedness, response and recovery phases of the disaster.  At the core of this planning process is a cross sector cohort of neighborhood stakeholder organizations who guide their resilience investments and advocate for their program needs.During times of stress, this cohort leverages a decision making platform called an ECP Neighborhood HUB that uses the Incident Command System (ICS) to identify the needs of the community and respond in a culturally competent manner.

HUB Pre-Event


The secret to a successful disaster response is to invest heavily before the event in preparedness at the individual, organizational and community levels.


The HUB will be “live” every day advancing the readiness of:

  • Residents by acting as a platform to deliver culturally competent preparedness messaging to the communities HUB members serve. Studies have shown that the adoption rate of goal behaviors is higher when presented by a trusted source.
  • HUB member organizations by collectively managing their internal continuity of operations plans and conducting interagency drills.
  • The HUB as an entity by convening on a regular basis and conducting table top exercises.


Configuration – There are three core actors associated with a HUB:

  • Anchor Institutions – This organization is the local driver of resilience work and has the organizational and political capacity to convene the surrounding organizations and keep them engaged in HUB activities in perpetuity.
  • HUB Members – These organizations serve the community in a variety of capacities and are committed to meeting the HUB’s mission before, during and after a disaster.
  • Block Champions – Individuals play a vital role in the community surrounding the HUB by advancing the level of preparedness and connection at the block level and coordinating with the HUB during times of stress in support of any residents who may be sheltering in place in their homes.

HUB Post-Event


During times of stress, the HUB activates its Neighborhood Emergency Operations Center (NEOC) and convenes HUB members to assess the situation that is confronting their community and design and implement solutions using the core operating procedures of the Incident Command System (ICS).


Stressors might include:

  • Residential fires
  • Heat waves and other severe weather events
  • Large regional events such as earthquakes, power outages and acts of terror


Configuration – There are three core actors associated with a HUB:

  • NEOC – Similar to the Emergency Operations Center that the City uses to manages events, the Neighborhood Emergency Operations Center (NEOC) offers key stakeholders a decision making platform and framework
  • Support Partner – These organizations will house, or provide offsite, mission critical services to the community called out in the plan generated by the NEOC.
  • Care and Coordination Centers (CCC) – The Block Champions will activate CCCs to provide the NEOC with situation awareness, coordinate support to vulnerable residents sheltering in place and general information to the immediate community